Frequently asked questions
Everything you need to know about UptimeWire.
Find clear answers about website monitoring, pricing, alerts, integrations, and managing your UptimeWire account.
41 questions
Getting Started
What does UptimeWire do?
UptimeWire watches your website from the outside and tells you when something is wrong. For each website it checks whether the address answers and how fast, the SSL certificate, the domain's expiration date, and whether the domain name still resolves. You do not install anything on your site.
Who is UptimeWire for?
Site owners, freelancers, small businesses, SaaS teams, and agencies that need to know quickly when a website stops working. The number of websites depends on the plan: Free 1, Starter 10, Business 25, and Agency 100.
Do I need a credit card to sign up?
No. Registration asks for a name, an email address, and a password, with a tick to accept the terms and a short check that you are not a robot, and then you confirm your email address. There is no card step, and the account starts on the Free plan.
How do I add my first website?
Confirm your email address, then enter the website's full address and a name, an email address for alerts, and a check interval. The first check starts when you finish. You can change these settings later.
Website Monitoring
What counts as one website?
One exact address, with its uptime, SSL certificate, domain, and DNS checks included. shop.example, www.shop.example, and shop.example/blog count as three websites. Monitoring one address does not cover the rest of the domain.
How does UptimeWire decide that a website is up?
It sends an HTTP GET request, follows up to five redirects, and waits up to 15 seconds. A final answer from 200 to 399 counts as up. Any other answer counts as a failure, including 401 and 403.
Can UptimeWire monitor a page behind a login or test a checkout?
No. It requests an address from the outside and reads the answer, so choose a public address. It does not sign in, fill a cart, or run a purchase, and it does not look inside your application or measure your server.
How often does UptimeWire check my website?
You choose the interval for each website: 1, 3, 5, 15, or 30 minutes, or 1, 6, 12, or 24 hours. Your plan sets the shortest one: Free 5 minutes, Starter 3 minutes, Business 1 minute, and Agency 1 minute. SSL certificates are checked every 6 hours, DNS every hour, and domains once a day.
How does UptimeWire confirm an outage?
A website must fail three checks in a row, about 20 seconds apart, before an incident opens. When a second server is available, it checks the result too, and no incident opens if it sees the website working. This reduces false alerts but cannot remove them.
When does an incident end?
After two successful checks in a row. UptimeWire then closes the incident and sends a recovery alert through your channels.
Will I be told the moment my website goes down?
Not instantly. The website is checked at your interval, and a failure is then repeated twice, about 20 seconds apart, before an incident opens. The shorter your interval, the sooner you hear. UptimeWire does not promise a detection time.
Does UptimeWire measure response time?
Yes. Each check records how long the website took to answer. From Starter, the report also splits a check into stages such as DNS lookup, connection, TLS, and first byte.
SSL, Domain & DNS
How does SSL certificate monitoring work?
UptimeWire checks the certificate of every https address every 6 hours. It warns you before the certificate expires and when it has a problem. You choose the warning period for each website: 1, 2, 3, 7, 14, 30, or 60 days. UptimeWire warns you; it does not renew the certificate.
How does domain expiration monitoring work?
The domain's expiration date is checked once a day, and you are warned before it passes. The date can show as unknown when the registry does not publish one. UptimeWire does not renew domains.
What does the DNS check do?
Every hour UptimeWire asks a resolver whether your domain name still resolves to an address, and alerts you if it does not. It does not detect record changes, watch propagation, validate DNSSEC, or check record types other than addresses.
Alerts & Notifications
How can I receive alerts?
By email and Telegram on every plan. Webhooks and Discord start from Starter. Slack and Microsoft Teams start from Business.
Which alerts go to which channel?
Outage and recovery alerts go to every channel. Warnings about SSL certificates, domains, and DNS go by email and Telegram only, not to webhooks, Discord, Slack, or Microsoft Teams.
Will I get the same alert again and again?
No. A warning is sent once for each problem. An outage alert is sent when an incident is confirmed, and a recovery alert when it closes.
Are alerts guaranteed to arrive?
No service can promise that. Delivery depends on your email provider, Telegram, or the receiving service, and UptimeWire does not state delivery times. A webhook message can also arrive twice or out of order.
Pricing & Billing
How do the plans differ?
Websites: Free 1, Starter 10, Business 25, and Agency 100. Shortest check interval: Free 5 minutes, Starter 3 minutes, Business 1 minute, and Agency 1 minute. History: Free 30 days, Starter 90 days, Business 1 year, and Agency 2 years. Status pages start at Starter, and the API, SLA reports, CSV export, and client reports at Business. All four checks are included in every plan, Free too.
How does annual billing work?
You pay once a year: Starter $190, Business $490, and Agency $990. That is the price of 10 monthly payments.
What happens if I reach my website limit?
Your existing websites keep being monitored. To add another one, upgrade your plan or remove a website you no longer need.
Is there a free trial for paid plans?
No. Paid plans have no trial period. The Free plan lets you try the product first, with one website and all four checks.
Can I change my plan?
Yes. An upgrade works at once, and you pay the difference for the days left. A downgrade takes effect when the paid period ends, and the rest of that period is not refunded.
Status Pages & Reports
Can I have a public status page?
Yes, from Starter. Status pages by plan: Starter 2, Business 5, and Agency 25. The Free plan has none. A page fills in from monitoring results and planned maintenance.
Can visitors subscribe to updates, or can I post incident messages?
No. A status page shows monitoring results and planned maintenance. It has no subscriber notifications, no written updates, and no passwords.
How long is monitoring history kept?
It depends on the plan: Free 30 days, Starter 90 days, Business 1 year, and Agency 2 years.
Does UptimeWire have SLA reports and CSV export?
Yes, from Business: an SLA report on screen, a CSV export, and PDF and emailed reports for your clients.
Can my clients see their own reports?
Yes, from Business. A client can open a report page from a link you share, download it as a PDF, and, if you set it up, use a view-only portal for up to 5 people per client. They see only their own websites and cannot change anything.
Who receives the monthly report email?
Only the recipients you add for a client, and only after each one confirms by a link sent to their address. Nobody receives a report they did not agree to. Sending is available from Business, and you can also send a report yourself.
Can I show an availability badge on a client's website?
Yes, on Business and Agency. You turn the badge on for a client, and it is served from a private link that you add to the client's site. On the Agency plan the UptimeWire line can be removed.
Can I export the incident log?
Yes, from Business: the incident log for a period as CSV or PDF. A verification page checks whether a file is the one we issued and has not been changed. We do not keep the file. Check it exactly as you downloaded it: a PDF saved again in another program may no longer be readable by the check.
Integrations & API
What does a webhook send?
From Starter, a signed JSON message (HMAC-SHA256) when a website goes down or recovers. There is one webhook address per account. A webhook carries no SSL, domain, or DNS warnings.
Does UptimeWire have an API?
Yes, a read-only API on Business and Agency. With an API key you can list your websites and read their incidents and uptime. It cannot change anything in your account.
Can I connect an AI assistant to UptimeWire?
Yes, on Business and Agency. UptimeWire has an MCP server, a standard connection for AI assistants such as Claude, Cursor, and VS Code. You create a key in your profile, paste it into the assistant, and then ask questions such as which websites are down or which certificates expire soon.
Can an AI assistant change anything in my account?
No. The MCP server is read-only. An assistant can read websites, incidents, uptime, certificates, planned work, status pages, and clients, and it cannot add, edit, pause, or delete anything. You make a separate key for each program or person and can revoke any key at any time. What the assistant reads is processed by the AI provider you chose.
Are there mobile apps?
Apps for iOS and Android are in development and not yet released.
Account & Teams
Can I add teammates?
Yes. People per plan, owner included: Free 1, Starter 2, Business 3, and Agency 5. You invite people by email. An invited person can manage websites or be limited to viewing. Only the owner manages the team and billing. There are no custom roles. This is separate from the client portal.
Can I manage client websites in one account?
Yes, up to your plan's limit. Group sites by client; on Business and Agency, each client also gets a report and an optional view-only portal. Everyone on the account sees all of its websites.
How can I contact the team?
Write to us through the Support or Contact page. We do not promise a response time.
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