For online stores
Know when your store stops answering.
UptimeWire checks the addresses your shop depends on and sends you an alert when a confirmed outage starts, and another when it ends.
- shop.example (storefront)
- Up, 240 ms
- shop.example/products (catalogue)
- Up, 310 ms
- shop.example/checkout (checkout page)
- Up, 255 ms
Each address is checked to see that it answers. A purchase is not tested.
What to monitor
Choose the addresses a shopper has to pass through.
Each exact address counts as one website, with its own checks. Monitor the ones whose failure would cost you a sale.
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The storefront
Your home page is the first address to watch, and the one most worth watching.
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A product or category page
These are served differently from the home page and can fail on their own. You can also alert when a phrase you expect, such as the name of your add-to-cart button, is missing from the page.
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The cart and checkout pages
Checking that these addresses answer is useful. It does not run a checkout. Nothing is added to a cart and nothing is paid.
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Anything on its own address
A help centre, a blog, or a separate store host can go down without the rest. Each counts as a separate website.
Be clear about what a green check means
A page that answers is not a purchase that works.
UptimeWire watches the front door. It does not walk a shopper through the shop.
What is checked
- Whether each address answers, and how fast
- Its SSL certificate, domain, and DNS
- When an outage started, how long it lasted, and when it ended
What is not checked
- Adding to a cart, checking out, or paying
- Stock levels, orders, or payment providers
- Sales, conversions, or revenue lost during an outage
UptimeWire reads addresses, not shop platforms. It works the same whichever platform runs your store, and it has no Shopify or WooCommerce integration.
Quiet ways a store goes offline
Not every outage is a crash.
These three are about dates and settings. They are easy to forget, and they hit customers at once.
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The certificate expires
Browsers show shoppers a full-page security warning. You can be warned from 1 to 60 days ahead, per website.
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The domain lapses
A missed renewal can take the entire shop address away. Some registries publish no date; then it shows as unknown.
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DNS stops resolving
If the name no longer points to a server, nobody reaches the shop. DNS is checked about once an hour.
How to keep certificates from expiring: the SSL certificate guide.
Slow, then down
See a shop getting slower.
Every check records how long the address took to answer. The history shows a store slowing down over days, and the incident history shows when it stopped answering.
This is not a load test. It does not simulate shoppers or measure how a page feels to use.
Who hears about it
- Email and Telegram on every plan, for outages, recoveries, and certificate, domain, and DNS warnings
- Discord and webhooks from Starter, for outages and recoveries
- Slack and Microsoft Teams from Business, for outages and recoveries
Delivery to live services is still being verified. See the integrations directory.
Plan fit
Start with the storefront. Add the rest as the shop grows.
How many plans you need depends on how many addresses matter.
One address
Free
Watch your storefront. Checked every 5 minutes.
A few addresses
Starter
Room for 10 websites: storefront, catalogue, checkout page, and more. Checked every 3 minutes.
A busy shop
Business
Room for 25 websites, checked every 1 minute, with a longer history. History by plan: Free 30 days, Starter 90 days, Business 1 year, and Agency 2 years.
Frequently asked questions
Before you start.
Can UptimeWire test my checkout?
No. It checks that a checkout page address answers. It does not add items to a cart, fill in details, or make a payment, so a broken payment step would not be noticed.
Does it work with Shopify or WooCommerce?
It works with any store, because it requests public addresses and does not depend on the platform. There is no Shopify or WooCommerce integration.
How many store addresses should I monitor?
Start with the addresses shoppers must pass through: the storefront, a product page, and the checkout page. Each exact address is one website.
How fast will I know the store is down?
That depends on your check interval (Free 5 minutes, Starter 3 minutes, Business 1 minute, and Agency 1 minute) and on confirmation, which repeats a failed check before an alert goes out. There is no guaranteed number of seconds.
Can it tell me how much an outage cost?
No. UptimeWire shows when an outage started, how long it lasted, and when it ended. It does not know your sales.
If the store stops answering, hear it from us first.
Monitor your storefront for free, with all four checks included.