1. About these terms

These Terms & Conditions ("Terms") are the agreement between you and the operator of UptimeWire for your use of uptimewire.com, app.uptimewire.com and the website monitoring service offered there (together, the "Service"). This document is written in English. If it is also shown in another language and the versions differ, the English version prevails.

  • Operator: SIA LAT TEAM, a company registered in Latvia, registration number 45403058328, registered address Gaujas iela 9c, Čiekurkalns, Rīga, LV-1026, Latvia ("UptimeWire", "we", "us").
  • Contact: contacts@uptimewire.com. Support: support@uptimewire.com.

By creating an account, or by using the Service, you accept these Terms. If you use the Service for a company or another organisation, you confirm that you may bind it, and "you" means that organisation. If you do not agree, do not use the Service. You must be at least 18 years old and able to enter a contract.

The Privacy Policy, the Cookie Policy and the Refund Policy are part of the information you receive about the Service. The Refund Policy forms part of these Terms.

2. What the Service does

UptimeWire checks websites you add and tells you about problems. Depending on your plan, the Service includes:

  • uptime checks over HTTP and HTTPS, with status code, response time and keyword rules;
  • monitoring of SSL certificate expiry and domain registration expiry;
  • monitoring of DNS records and their changes;
  • checks from one or more monitoring locations;
  • detection and history of incidents;
  • alerts by email and, where available, SMS, Telegram, Slack, Discord, Microsoft Teams and webhooks;
  • public status pages and uptime badges;
  • reports and client reports, a REST API and an MCP interface on plans that include them;
  • teams and client management on plans that include them.

The features, limits and prices of each plan are shown on the pricing page and in your account. We may improve the Service and change its features. If we remove a feature of a plan you have paid for in a way that clearly harms you, we will tell you in advance and you may cancel under section 6.

3. Your account

  1. You must give correct information when you register and keep it current.
  2. Keep your password, API keys and two-factor methods secret. You are responsible for everything done through your account, unless it happened after you told us the account was compromised and we had a reasonable time to act.
  3. One person or organisation may hold only one free account. Creating several free accounts to get around plan limits is not allowed, and we use automatic checks to prevent it.
  4. You are responsible for the people you invite to your team and for the clients and recipients you add. You must have the right to give us their contact details.
  5. Tell us promptly at support@uptimewire.com if you think someone else has access to your account.

4. Acceptable use

You may use the Service only for lawful purposes and only to monitor websites, domains and servers that you own or that you have permission to monitor. You must not:

  • monitor, scan or probe a system without authorisation from its owner;
  • use the Service to attack, overload or disrupt any system, or to find weaknesses in it, for example by setting very short intervals against a site that cannot bear the load or by using the monitoring locations to send unwanted traffic;
  • use webhooks, status pages or alerts to send spam, malware, illegal content or content that infringes the rights of others;
  • go around plan limits, rate limits or other technical restrictions, or make automated requests to the API beyond the stated limits;
  • try to gain access to accounts or data that are not yours, or interfere with the Service's security;
  • resell the Service, or provide it to third parties as your own, except as allowed on a plan that is made for agencies and clients;
  • copy, reverse engineer or build a competing service from our software or content, except as the law allows;
  • use the name or logo of UptimeWire in a way that suggests we approve of you, without our written consent.

Our monitoring requests identify themselves with the user agent "UptimeWireBot/1.0 (+https://uptimewire.com)". If the operator of a website asks us to stop checking it, we may do so.

We may suspend or limit an account, or remove content, if we reasonably believe it breaks this section, harms the Service or other customers, or is required by law. Where possible we will tell you why and give you a chance to fix the problem first.

5. Plans, limits and the free plan

The Service is offered on a free plan and on paid plans. Each plan has limits, for example on the number of monitored sites, team members, check frequency, monitoring locations, status pages and history. The limits that apply to you are those shown for your plan on the pricing page and in your account when you subscribe or change plan.

The free plan is provided as it is and may be limited more strictly than paid plans. Websites above the limit of your plan may be paused (see section 6, item 7).

We may change plans, limits and prices for the future. Price changes do not affect a period you have already paid for. For a subscription that renews, we will tell you of a price increase by email, or in your account, at least 30 days before it applies to you, so that you can cancel before then.

6. Payments

  1. Provider. Payments for paid plans are processed by Stripe. You enter payment details on a page operated by Stripe. Stripe's terms and privacy policy apply to that processing.
  2. Currency and prices. Prices are shown in US dollars. The operator is not registered as a value added tax (VAT) payer, so prices do not include VAT and no VAT is charged. If this changes, we will tell you before the change applies to you.
  3. Billing period and renewal. You can choose a monthly or a yearly billing period where both are offered. Your subscription renews automatically for the same period, at the price then in force, until you cancel. You authorise us, through Stripe, to charge your payment method for each renewal.
  4. Upgrades. If you move to a more expensive plan, the change starts immediately and you pay the difference for the rest of the current period.
  5. Downgrades and changes of period. A move to a cheaper plan, or from a yearly to a monthly period, starts when the period you have paid for ends.
  6. Cancellation. You can cancel at any time in your account or in the customer portal. The subscription stays active until the end of the paid period and then does not renew. After that the account moves to the Free plan. Refunds are governed by the Refund Policy.
  7. Failed payments. If a payment fails, we or Stripe will try again for a limited time and tell you by email. The paid plan keeps working during that time. If the payment is still not made after 15 days, the account moves to the Free plan, and websites above the Free plan limit are paused. You can resume them by paying or by reducing the number of sites.
  8. Invoices. Invoices and receipts are issued and kept by Stripe and are available in the customer portal.
  9. Disputes. If you think a charge is wrong, write to support@uptimewire.com first, so that we can fix it quickly. This does not take away your right to ask your bank or card issuer for a chargeback.
  10. SMS packs. SMS alerts may need a separately bought pack. A pack is a one-off purchase and is used up as messages are sent. The Refund Policy explains when a pack can be refunded.

7. Ending the agreement

By you. You can stop using the Service at any time. You can delete your account on the "Your data" page. After you request deletion, you have 14 days to restore the account from the link we email to you. After that the data is deleted as the Privacy Policy describes. A paid subscription is not cancelled by deleting the account unless you cancel it as well; cancel the subscription first.

By us. We may suspend or end your access if you break these Terms and do not fix the problem after we warn you, or at once if the breach is serious, if you cause a risk to the Service or other customers, or if the law requires it. We may end the free plan or the whole Service with at least 30 days' notice. If we end a paid plan or the whole Service, we will refund the unused part of any prepaid period.

When the agreement ends, the rights you were given end, but the parts of these Terms that by their nature continue (for example ownership, liability and governing law) continue.

8. Monitoring results and availability

Two things are easy to confuse. First, UptimeWire reports on the availability of your websites and servers. Second, the Service itself, the UptimeWire platform, has its own availability.

Your websites. Monitoring is done by sending requests from our locations over the internet. Results depend on the network between us and your site, on how your site responds, and on our check interval. Because of that:

  • an outage shorter than the check interval may not be seen, and an incident may be noticed some time after it began;
  • a check can fail although your site works for your visitors (a false alarm), for example because of a network problem on the path or because a firewall blocked our requests;
  • a check can succeed although some visitors cannot reach your site (a missed incident);
  • uptime percentages and reports are estimates based on the checks made, not exact measurements and not proof of the real availability for legal or contractual purposes.

The platform. We work to keep the Service available, but we do not promise that it will be uninterrupted or free of errors. We carry out maintenance and fixes, and parts of the Service may sometimes be unavailable. We do not offer a service level agreement or compensation for downtime unless we agree one with you in writing.

9. Notifications

Alerts are sent through the channels you configure. Delivery depends on third parties, such as email, SMS and messaging providers and your own webhook servers, and on networks and devices we do not control. Alerts can be delayed, filtered as spam, or not delivered. We do not guarantee that every alert will be delivered or read in time. You should not depend on the Service as your only way of learning about critical problems, and you should keep your contact details and channels up to date and test them.

10. Your data and our rights

Your data. You keep all rights in the data and content you put into the Service, such as your site addresses, settings, names and logos. You give us a licence to use them only as needed to provide the Service to you, to keep it secure, and as the law requires. We handle personal data as the Privacy Policy says.

Our rights. The Service, including its software, design, text, trademarks and documentation, belongs to us or our licensors. You get a limited, non-exclusive, non-transferable right to use the Service for your own business or personal use while these Terms apply. Nothing in these Terms transfers any intellectual property rights to you. If you send us suggestions, we may use them without obligation to you.

11. Third-party services

The Service works with services from others, for example Stripe, email and SMS providers, Telegram, Slack, Discord, Microsoft Teams, Google and Apple sign-in, and domain registries. Their terms apply to their services. We are not responsible for services we do not operate, but we take care in choosing the providers we use.

12. Warranties and liability

We provide the Service with reasonable care and skill. Beyond that, and to the extent the law allows, the Service is provided "as is" and "as available", and we do not promise that it will meet all your needs or give particular results.

To the extent the law allows:

  • we are not liable for indirect or consequential loss, or for loss of profit, revenue, business or goodwill, including loss caused by an outage that the Service did not detect or did not tell you about in time;
  • our total liability to you for all claims connected with the Service in any period of twelve months is limited to the amount you paid us for the Service in the twelve months before the event that caused the claim.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, such as liability for death or personal injury caused by negligence, for fraud, or for intent or gross negligence. If you are a consumer, these Terms do not take away the rights you have under the mandatory consumer law of the country where you live, including rights about the conformity of digital services and about the right to cancel.

We are not liable for failure or delay caused by events beyond our reasonable control, such as power or internet failures, failures of the providers we depend on, attacks, natural events, war or government action.

13. Changes to these Terms

We may change these Terms, for example when the law or the Service changes. We will post the new version here and show the date. For a material change we will notify registered users by email at least 30 days before it takes effect. If you do not agree, you can cancel before the change takes effect and use the Service until then under the old Terms. If you keep using the Service after the change takes effect, you accept the new Terms.

14. Law and disputes

These Terms and any dispute connected with them or with the Service are governed by the law of the Republic of Latvia. If you use the Service for business purposes, the courts of Riga, Latvia, have jurisdiction, unless the law gives you or us another mandatory venue.

If you are a consumer, you also keep the protection of the mandatory rules of the country where you live and may bring a claim in the courts of that country. You may also turn to the out-of-court consumer dispute resolution bodies of your country. Before going to court, please contact us at support@uptimewire.com so that we can try to settle the issue.

15. General

If part of these Terms is found invalid, the rest stays in force. If we do not enforce a right, we do not give it up. You may not transfer your rights under these Terms without our consent; we may transfer ours to a successor of the business. These Terms, the Refund Policy and any plan details you accepted are the whole agreement for the Service. Where these Terms are available in several languages, we use the English version to interpret them, but this does not take away the rights that the mandatory law of the country where you live gives you as a consumer.

16. Contact

SIA LAT TEAM, Gaujas iela 9c, Čiekurkalns, Rīga, LV-1026, Latvia. Email: contacts@uptimewire.com. Support: support@uptimewire.com.