When you look after websites for clients, the risk is simple: a client finds the problem before you do. Monitoring all of them from one place is the practical answer. This page shows how to plan that, and where the limits are.
For the general picture of what an agency needs, see the agencies section of the Solutions page.
Start with a list of exact addresses
The allowance of a plan counts configured addresses, not domains. One client can need several.
Take a fictional agency with four clients:
| Client | Addresses worth monitoring | Count |
|---|---|---|
| Dental practice | https://dental.example/ |
1 |
| Flower shop | https://flowers.example/, https://flowers.example/checkout |
2 |
| Law firm | https://lawfirm.example/ |
1 |
| Fitness studio | https://fitness.example/, https://book.fitness.example/ |
2 |
That is six addresses, not four. Monitoring the home page of a domain does not cover its subdomains or other pages, so each address that matters to the client is added on its own.
Choose a plan from the count
| Plan | Websites | Shortest check interval | Status pages | Users |
|---|---|---|---|---|
| Free | 1 | 5 minutes | None | 1 |
| Starter | 10 | 3 minutes | 2 | 2 |
| Business | 25 | 1 minute | 5 | 3 |
| Agency | 100 | 1 minute | 25 | 5 |
Count the addresses you have today and the ones you expect to add. Starter fits a small portfolio, while Business and Agency suit a larger one or a shorter interval. All four checks (uptime, SSL certificate, domain expiration, and DNS resolution) are included in every plan.
Set up and organise
- Add each address as a website, with a clear name.
- Fill in the client field. Each website has an optional client label. Use the client name, so that the list can be filtered by client.
- Choose the alert email. Each website has its own alert email. Use an address the team reads, not a personal inbox that may not be checked.
- Set the certificate warning period for each website, from 1 to 60 days.
The website list can be filtered by client, so one glance shows whether a given client has a problem.
Review incidents
When an address stops answering, the failure is repeated and, if it continues, an incident opens and the alert goes out. The history keeps each incident with its start and length for as many days as the plan keeps. That helps when a client asks what happened last month.
Business and Agency plans also include an SLA report with monthly figures. For each client it can be shared by link, downloaded as a PDF, or emailed every month to recipients who have confirmed they want it.
Status pages
A status page is a public page showing the state of the websites you choose. The number you can create depends on the plan, from none on Free to 25 on Agency. White-label status pages come with Business and Agency.
What clients can see, and what the account does not do
Be clear about this with clients and with yourself.
- A view-only portal, not a login to your account. From Business, up to 5 people per client can open a portal with a link sent to their email. They see only that client's websites and reports and cannot change anything.
- No per-client permissions inside your team. Everyone in the account sees all of its websites. There is a view-only role for users who should not change anything, but it does not limit which websites they see.
- Reports go only to people who agreed. Each recipient confirms by a link before the monthly email is sent to them. UptimeWire does not email anyone you have not added.
- No billing or invoicing for your clients.
- One address is one website. Monitoring a home page does not monitor the rest of the site.
Note
A status page is open to everyone. The report page is reached only by a link you share, and the portal only by people you invite.
When this fits
It suits freelancers and small agencies that need to know first when a client website fails or a certificate is about to expire, and that want to show clients what they kept running. It does not replace billing or support tools.