If the Help articles and the FAQ do not answer your question, write to support.
Where to write
Email support@uptimewire.com. This is the one address for questions about your monitors, alerts, and account.
If you are signed in, the "Support" section of the menu also lets you open a request from inside your account. Pressing "New request" gives you a subject, a message, and a place to add screenshots. Your requests are listed there with their status: waiting for an answer, answered, or closed. Members who can only view the account cannot write, and should ask the account owner.
We do not promise a response time.
What to put in the message
A good message lets us understand the problem without a second question. Include:
- The website address you are monitoring, exactly as it is in your account.
- What you expected and what happened instead.
- The time it happened, with your time zone.
- The link to the incident, if the problem is about an alert or an outage.
- The channel, if an alert did not arrive: email, Telegram, Slack, Discord, Teams, or webhook.
- What you already tried, such as a test message.
- A screenshot of what you see. In the support section of the account you can add up to five pictures in PNG, JPEG, or WebP format, up to 5 MB each.
What not to send
Do not send your password, your API keys, a webhook signing secret, or a full webhook address that contains a token. We never need them. If you pasted one by mistake, replace it in your account.
Before you write
- Is the email address of your account confirmed? Many actions wait for that. See Your First Website in 5 Minutes.
- Did the alert you are asking about come from a real incident? How to Read an Incident explains the incident page.
- Is the question about a channel that does not work? Try Connect Notification Channels.