This page groups the questions people ask most. The answers here are short. Press a question for the full answer in the FAQ, which also has a search box.
Getting started
For the full walk-through, see Your First Website in 5 Minutes.
- Do I need a credit card to sign up? No. Registration asks for a name, an email address, and a password. The account starts on the Free plan.
- How do I add my first website? Confirm your email address, then enter the full address, a name, an alert email, and a check interval.
- What counts as one website? One exact address.
shop.exampleandwww.shop.exampleare two websites. - Can UptimeWire monitor a page behind a login? No. It requests a public address from the outside.
Checks and incidents
For how an incident works, see How to Read an Incident.
- How does UptimeWire decide that a website is up? A final answer from 200 to 399 counts as up. Anything else is a failure.
- How does UptimeWire confirm an outage? A website must fail three checks in a row before an incident opens.
- Will I be told the moment my website goes down? Not instantly. UptimeWire does not promise a detection time.
- When does an incident end? After two successful checks in a row.
- How often does UptimeWire check my website? At the interval you choose for each website. Your plan sets the shortest one.
- How does SSL certificate monitoring work? Certificates are checked every 6 hours, and you are warned before they expire.
For a false alarm, see What to Do About a False Alarm.
Alerts and channels
For setup steps, see Connect Notification Channels.
- How can I receive alerts? By email and Telegram on every plan. Webhooks and Discord start from Starter, and Slack and Microsoft Teams from Business.
- Will I get the same alert again and again? No. A warning is sent once for each problem.
- Are alerts guaranteed to arrive? No service can promise that.
Status pages and reports
For setup steps, see Status Page and Your Own Domain.
- Can I have a public status page? Yes, from Starter.
- Can I use my own logo and domain on a status page? Yes, from the Business plan.
- Can visitors subscribe to updates, or can I post incident messages? No.
- How long is monitoring history kept? It depends on the plan.
Plans and billing
- How do the plans differ? By the number of websites, the shortest interval, the history, and the features.
- Is there a free trial for paid plans? No. The Free plan lets you try the product first.
- Can I change my plan? Yes. An upgrade works at once. A downgrade takes effect when the paid period ends, and the rest of that period is not refunded.
- What happens if I reach my website limit? Your existing websites keep being monitored.
Account and support
- Can I add teammates? Yes. The number of people depends on the plan.
- How can I contact the team? By email. See Contact Support.