A status page is a public page that shows your customers whether your website works. It fills in from monitoring results and planned maintenance.
Create a status page
Status pages start at the Starter plan, and the number of pages depends on your plan. The Free plan has none. You must also have confirmed your email address.
- Open "Status pages" in the menu and press "Add status page".
- Enter the page title.
- Choose the websites that appear on the page.
- Decide whether to show the full address of each website, and whether search engines may list the page.
- Save it.
For each website the page shows the name, its current state, its uptime, and the plain reason for each outage. Anyone who has the address of the page can see it. The address has a long random part, so it cannot be guessed, but it is not protected by a password.
A status page does not have subscribers who get notified, and you cannot post written updates on it. If you reach your plan's limit, you will see "Your plan limit is reached". You can turn a page off or delete it at any time.
Add a logo
On Business and Agency plans, open the page's "Logo and domain" settings. A logo can be a PNG, JPEG, or WebP file up to 1 MB and no larger than 4000 by 4000 pixels.
Use your own domain
With your own domain, your customers open the page at a name such as status.yourcompany.com, and the usual address keeps working. Use a separate name, not your main website's name.
This is included from the Business plan. On a smaller plan, the cabinet tells you that a logo and your own domain are included in the Business and Agency plans.
Step 1: enter the name
In "Logo and domain", enter the name you want, for example status.yourcompany.com. It must have at least two parts. A name that belongs to UptimeWire is refused, and so is a name already used by another page. Each page can have one domain.
Step 2: add two DNS records
The cabinet shows a table with two records and three columns: Type, Name, and Value. Add them where your domain's DNS is managed, which may be your registrar or a separate DNS provider.
| Type | Name | Value |
|---|---|---|
| CNAME | The name you chose, for example status.yourcompany.com |
The address shown in the cabinet |
| TXT | _uptimewire. followed by your name, for example _uptimewire.status.yourcompany.com |
uptimewire-verify= followed by the code shown in the cabinet |
Copy the values from the cabinet instead of typing them. The TXT record proves that the name is yours. The CNAME record leads visitors to the page.
Two things often go wrong:
- The name gets the domain added twice. Many providers add your domain to the name by themselves. If yours does, enter only the part before your domain, such as
status. - A proxy is switched on. If your provider offers a proxy, such as the orange cloud at Cloudflare, switch it off for the CNAME record.
Step 3: check the records
Press "Check the records". If the records are found, the cabinet says the domain is confirmed and starts getting a certificate for it. This usually takes a minute or two. If it takes longer, check that your domain does not have a CAA record that forbids Let's Encrypt.
If the check fails, the message says which record is missing. New DNS records can take up to an hour to appear, so press "Check again" a little later. The number of domain confirmations per account per day is limited.
What the status says
| Status | Meaning |
|---|---|
| Waiting for your records | The records are not found yet |
| Getting the certificate | The domain is confirmed and the certificate is on its way |
| Live | The page opens on your domain |
| Records no longer found | The records were removed or changed |
| Not on your plan | Visitors go to the usual address |
Keep the two records as they are. If they stop pointing to UptimeWire, the status becomes "Records no longer found", the account owner gets an email after 24 hours, and after 7 days the domain is disconnected. If you remove the domain yourself, visitors can no longer open the page on it.
If a downgrade takes the feature away, what you set up is kept and comes back when you upgrade.
Check it works
Open the page on your domain in a private window. Look at the websites listed and their states. If something is wrong, Contact Support explains what to send.